500 internal server error

Mon, 15 Jul 2013 01:43:19 -0700

Hi, I submitted a support request on this but have not heard anything back, it's odd how I have installed 2 new CMS licenses on 2 separate sites and none of them are working, when I generally have not had a problem before.

500 internal server error

Tue, 09 Jul 2013 15:33:05 -0700

Depending on your host it could be that you have set the permissions to 777 ... whilst that is recommended for your permissions sometimes on a host like HostGator and most other CPanel style system it will cause an internal server error.

500 internal server error

Tue, 09 Jul 2013 09:23:05 -0700

Hi,

I'm not sure what could be causing this, I wouldn't have thought it's a licencing issue. Could you fill out a second level support request for me? You can find the form here:

https://www.interactivetools.com/support/email_support_form.php

Then I can take a closer look at what is causing the problem.

Cheers

Greg

500 internal server error

Tue, 09 Jul 2013 04:24:13 -0700

I have loaded a new license up and it all seems to work but when I go to Section Editors I get a 500 internal server error.

I did try to move a license from another site first but then started a fresh with a new license as we will save the old license for another site so I don't know if that has affected it.