https://interactivetools.com/forum/forum-posts.php?Incident-Management-Database-71816 Mon, 15 Jun 2026 01:34:01 -0700 en-us https://interactivetools.com/forum/forum-posts.php?postNum=2207342#post2207342
1.) Just a basic method of having all the incidents within the CMS database so that the tech department could keep better records. (As apposed to just a bunch of emailed incident reports.)

2.) We assign a username and password based on the ticket, which has added comment fields and can be accessed via the clients website and is drawn from the CMS builder database. (This took a bit of programming.)

In the 2nd instance we have a script which pulls pulls formatted tab delimited data from the emails body text and places it into separated fields for further processing.
]]> Fri, 08 Oct 2010 11:28:11 -0700 forum-posts.php?postNum=2207342#post2207342 https://interactivetools.com/forum/forum-posts.php?postNum=2207316#post2207316
How do you keep the client updated as to the status of each incident?

Ragi
]]> Thu, 07 Oct 2010 04:33:03 -0700 forum-posts.php?postNum=2207316#post2207316 https://interactivetools.com/forum/forum-posts.php?postNum=2207297#post2207297
We then have a cron job run the "download mail" plug-in every 15 minutes and update the CMS builder database.

Works great for us.

Chris
]]> Wed, 06 Oct 2010 13:24:31 -0700 forum-posts.php?postNum=2207297#post2207297 https://interactivetools.com/forum/forum-posts.php?postNum=2207274#post2207274
From the sounds of it, it would be easier to build your own system on top of CMSB, since CMSB will simply the process of creating the necessary database tables. In addition, the website membership plugin will make it easier to keep track of who is submitting what.

Hope this helps. Let me know if you have any other questions.
]]> Mon, 04 Oct 2010 13:00:52 -0700 forum-posts.php?postNum=2207274#post2207274 https://interactivetools.com/forum/forum-posts.php?postNum=2207260#post2207260 ]]> Sat, 02 Oct 2010 19:28:56 -0700 forum-posts.php?postNum=2207260#post2207260 https://interactivetools.com/forum/forum-posts.php?postNum=2207259#post2207259
I am in the process of creating an incident management database. Basically, the intent is to allow for owners of a condo unit to place "incident tickets" to the management company. I'm debating whether to use CMSB or just create my own php/MySQL system. I already use CMSB for the website with the membership plugin, so I was wondering if it would just be easier with CMSB.

Inputting the incident info is straight forward, the issue is the follow up response(s) from both the management company & the owner.

Any suggestions would be greatly appreciated!
]]> Sat, 02 Oct 2010 14:50:03 -0700 forum-posts.php?postNum=2207259#post2207259