WYSIWYG Editor not showing

4 posts by 3 authors in: Forums > CMS Builder
Last Post: December 11, 2008   (RSS)

By chrisnorthey - December 6, 2008

I have used CMS builder in the past and had no problems, however I have just installed it for a new client and the WYSIWYG editor toolbar doesn't appear. I also get an error when trying to paste data into the WYSIWYG editor.

I have uploaded all files as specified but it doesn't appear to be working correctly. I was wondering if anyone can help me fix this problem. It wouldn't have anything to do with a new version of the program?

Re: [chrisnorthey] WYSIWYG Editor not showing

By Dave - December 6, 2008

Hi chrisnorthey,

Check that the permissions on /tinymce3/ folder are 755 (not writable for group or world users). The wysiwyg javascript files are served up by a PHP script that compresses them for speed. And sometimes PHP script won't run in writable directories.

If that doesn't work feel free to email me CMS and FTP login details to dave@interactivetools.com and I can take a look (email, don't post login details to the forum).

Hope that helps!
Dave Edis - Senior Developer
interactivetools.com

Re: [chrisnorthey] WYSIWYG Editor not showing

By ross - December 11, 2008

Hi.

I am not sure why we didn't get that email but we defintiely want to get to the bottom of this for you.

Would you mind sending me a support request instead. I suspect a spam filter is the problem here and a support request should by pass that. Here's the link:


https://www.interactivetools.com/support/email_support.cgi


I look forward to hearing from you :).
-----------------------------------------------------------
Cheers,
Ross Fairbairn - Consulting
consulting@interactivetools.com

Hire me! Save time by getting our experts to help with your project.
Template changes, advanced features, full integration, whatever you
need. Whether you need one hour or fifty, get it done fast with
Priority Consulting: http://www.interactivetools.com/consulting/