Suddenly unable to log in
5 posts by 3 authors in: Forums > CMS Builder
Last Post: November 2, 2009 (RSS)
By Deborah - October 28, 2009
After submitting login credentials I'm taken back to the login screen again. No error message.
I am using the correct credentials (the password reminder email confirms this).
I've checked file permissions and all seems correct.
A client used the program two days ago to upload images, so I know it was working then.
What should I check into next?
Deborah
Re: [Deborah] Suddenly unable to log in
By Dave - October 28, 2009 - edited: October 28, 2009
That's very unusual! Try clearing your browsers cache and cookies and trying again. If that doesn't work email me FTP and CMS login credentials to dave@interactivetools.com and I can debug it for you.
Note: Email, don't post login credentials to the forum.
Hope that helps!
interactivetools.com
Re: [Dave] Suddenly unable to log in
By Deborah - October 28, 2009
Thanks for the assistance. You are probably correct in that there was something happening with my anti-virus program.
I recently installed AVG Anti-Virus Free. After disabling the "resident shield" I was able to log in to CMS Builder admin right away. I then re-enabled the shield and was still able to log in.
If someone else experiences a login issue and has the same AVG program, you can temporarily disabling it by going to the Tools menu > Advanced Settings > Resident Shield, uncheck "enable resident shield". Then try logging in.
Thanks again.
Deborah
Re: [Deborah] Suddenly unable to log in
I'd like to confirm another recent example of this when a client of mine was - suddenly - locked out of the admin area. I could login as the client using his data on my computer but he could not. I even created another identity for him and still he couldn't get past the login screen.
In the end (in desperation) I advised him to install Firefox. Problem solved!
:0)
Perchpole
Re: [Perchpole] Suddenly unable to log in
By Dave - November 2, 2009
Thanks for the report.
Is there anything you'd like us to do to assist with this? The only thing I can really think of is perhaps we could show an error message when cookies are disabled that suggested people check their security software.
Let me know if you need any more help with this case.
interactivetools.com