Problem uploading image
4 posts by 2 authors in: Forums > CMS Builder
Last Post: October 5, 2011 (RSS)
I've found an intermittent problem when uploading jpg images to an upload field that creates thumbnails.
The upload progress indicator reaches 100% but then stays on the screen and the upload record isn't saved.
This only happens for certain files but the files can be opened in Photoshop and Internet Explorer so not sure what's happening.
I've attached a file to see if you could test it out at your end please?
It only seems to happen for upload fields that auto generate thumbnails, or resize the image.
Thanks, Paul.
The upload progress indicator reaches 100% but then stays on the screen and the upload record isn't saved.
This only happens for certain files but the files can be opened in Photoshop and Internet Explorer so not sure what's happening.
I've attached a file to see if you could test it out at your end please?
It only seems to happen for upload fields that auto generate thumbnails, or resize the image.
Thanks, Paul.
Re: [pothompson] Problem uploading image
By ross - September 30, 2011
Hi Paul
My first thought here is that the problem will be related to the size of this image. It's clocking in at 1.13 megs which ends up being quite high.
Could you check the size of some more images you are having trouble with? If they are all the similar size that defintiely narrows things down. Is there any way to get copies of your images that have a smaller file size to start with?
Thanks!
My first thought here is that the problem will be related to the size of this image. It's clocking in at 1.13 megs which ends up being quite high.
Could you check the size of some more images you are having trouble with? If they are all the similar size that defintiely narrows things down. Is there any way to get copies of your images that have a smaller file size to start with?
Thanks!
-----------------------------------------------------------
Cheers,
Ross Fairbairn - Consulting
consulting@interactivetools.com
Hire me! Save time by getting our experts to help with your project.
Template changes, advanced features, full integration, whatever you
need. Whether you need one hour or fifty, get it done fast with
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Cheers,
Ross Fairbairn - Consulting
consulting@interactivetools.com
Hire me! Save time by getting our experts to help with your project.
Template changes, advanced features, full integration, whatever you
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Re: [ross] Problem uploading image
Hi Ross,
No, this definately isn't related to the image size. The server allows uploads of up to 5Mb and this image is smaller than a number of images already uploaded.
Regards, Paul.
No, this definately isn't related to the image size. The server allows uploads of up to 5Mb and this image is smaller than a number of images already uploaded.
Regards, Paul.
Re: [pothompson] Problem uploading image
By ross - October 5, 2011
Hi Paul
Interesting. I'll need to take a closer look. Could you send me through a second level support request? Here's a link:
https://www.interactivetools.com/support/email_support_form.php
Thanks!
Interesting. I'll need to take a closer look. Could you send me through a second level support request? Here's a link:
https://www.interactivetools.com/support/email_support_form.php
Thanks!
-----------------------------------------------------------
Cheers,
Ross Fairbairn - Consulting
consulting@interactivetools.com
Hire me! Save time by getting our experts to help with your project.
Template changes, advanced features, full integration, whatever you
need. Whether you need one hour or fifty, get it done fast with
Priority Consulting: http://www.interactivetools.com/consulting/
Cheers,
Ross Fairbairn - Consulting
consulting@interactivetools.com
Hire me! Save time by getting our experts to help with your project.
Template changes, advanced features, full integration, whatever you
need. Whether you need one hour or fifty, get it done fast with
Priority Consulting: http://www.interactivetools.com/consulting/