Sporadic List Option Issue
4 posts by 2 authors in: Forums > CMS Builder
Last Post: May 15, 2012 (RSS)
By Steve99 - May 10, 2012
Hello,
This installation is version 2.13. Within the CMS Admin, the issue I am sporadically experiencing is that the selected value from a populated pull down menu is not being retained. To further explain, the value had previously been saved... The saved value will sporadically disappear when going to modify a single record in a list section editor.
The pull down menu values within this section editor are being populated by the Title value of a multi-row database table.
Sporadic issues are harder to isolate, but I appreciate any feedback on the issue I'm experiencing. Let me know if more information is needed.
Thank you.
This installation is version 2.13. Within the CMS Admin, the issue I am sporadically experiencing is that the selected value from a populated pull down menu is not being retained. To further explain, the value had previously been saved... The saved value will sporadically disappear when going to modify a single record in a list section editor.
The pull down menu values within this section editor are being populated by the Title value of a multi-row database table.
Sporadic issues are harder to isolate, but I appreciate any feedback on the issue I'm experiencing. Let me know if more information is needed.
Thank you.
Re: [steve99] Sporadic List Option Issue
By Damon - May 11, 2012
Hi Steve,
Never encountered this kind of issue before and definitely harder to troubleshoot when it is sporadic.
So in one Section Editor you have a drop down list that is populated with the Titles for another Section Editor.
You can select "Title One", for example, and save. Now sometimes when you go to edit the record, "Title One" is no longer selected?
What is selected instead?
Also does this occur with the same user logged in or with different users logged in?
Never encountered this kind of issue before and definitely harder to troubleshoot when it is sporadic.
So in one Section Editor you have a drop down list that is populated with the Titles for another Section Editor.
You can select "Title One", for example, and save. Now sometimes when you go to edit the record, "Title One" is no longer selected?
What is selected instead?
Also does this occur with the same user logged in or with different users logged in?
Cheers,
Damon Edis - interactivetools.com
Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/
Damon Edis - interactivetools.com
Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/
Re: [Damon] Sporadic List Option Issue
By Steve99 - May 14, 2012
Yes, that is correct. Instead of the previously saved value being shown, it goes back to the default "select". And yes, all with the same admin user.
I haven't encountered this issue before either until now. I also have many other instances where I have used this exact type of set up and have had no issues. The sporadic nature is the kicker on this one... I'm wondering if for some reason there's an intermittent database communication issue going on... What is your thoughts on that?
Thanks again, Damon.
I haven't encountered this issue before either until now. I also have many other instances where I have used this exact type of set up and have had no issues. The sporadic nature is the kicker on this one... I'm wondering if for some reason there's an intermittent database communication issue going on... What is your thoughts on that?
Thanks again, Damon.
Re: [steve99] Sporadic List Option Issue
By Damon - May 15, 2012
Hi Steve,
This could be a database connection issue but then I would expect you would have other issues with data not loading in the admin.
Can you send in a Support Request with the site details:
https://www.interactivetools.com/support/email_support_form.php?priority=free&message=for%20this%20forum%20post%20http://www.interactivetools.com/forum/gforum.cgi?post=93279#93279
We can look into this further and see what we can come up with.
Thanks!
This could be a database connection issue but then I would expect you would have other issues with data not loading in the admin.
Can you send in a Support Request with the site details:
https://www.interactivetools.com/support/email_support_form.php?priority=free&message=for%20this%20forum%20post%20http://www.interactivetools.com/forum/gforum.cgi?post=93279#93279
We can look into this further and see what we can come up with.
Thanks!
Cheers,
Damon Edis - interactivetools.com
Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/
Damon Edis - interactivetools.com
Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/