WYSIWYG Content area showing "ParagraphFont Size" text instead

6 posts by 3 authors in: Forums > CMS Builder
Last Post: November 2, 2012   (RSS)

By csdesign - October 12, 2012

Hello!
I have a client that did a self-install (or I'm assuming it was) and as I'm creating the site and adding WYSIWYG content/text areas I notice I don't have my regular tool bar for that section. I checked multiple browsers and get the same affect then checked another client's site and it's there... so it's obviously something with this specific site.

I'm attaching 2 pics. Picture 54 is what I'm getting and Picture 55 is what I'm supposed to be getting.

Immediate help would be greatly appreciated! Thanks in advance!!

Tina
Attachments:

picture-54.png 9K

picture-55.png 18K

Re: [csdesign] WYSIWYG Content area showing "ParagraphFont Size" text instead

By Jason - October 15, 2012

Hi Tina,

Can you let me know what version of CMSB you're using? Normally, the first thing to try when troubleshooting wysiwyg issues is to delete the cache files.

If you go under cmsAdmin/data/ you'll should see one or more tiny_mce cache files that look like this:

tiny_mce_cache.225b344551f778411b7d91c137178b26.gz

Sometimes they're .zip instead or .gz.

Delete all of these and then try logging back into CMS Builder to see if that takes care of the issue.

If not, please send in a [url http://www.interactivetools.com/support]2nd Level Support[/url] request and we'll take a closer look.

Thanks
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Jason Sauchuk - Project Manager
interactivetools.com

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Re: [Jason] WYSIWYG Content area showing "ParagraphFont Size" text instead

By csdesign - October 16, 2012

Hi Jason,

Version is 2.16 - tiny_mce_cache.zip file was deleted. Now it's working in Firefox, but not Safari - which may be a cache issue. Not a problem... I'll just use Firefox.

Thanks!! Tina

Re: [csdesign] WYSIWYG Content area showing "ParagraphFont Size" text instead

By richb - October 30, 2012

Jason - I'm on 2.17 with the same issue. I removed the .gz and all works when I use IE9. However it does not work with Firefox 16.0.2. Any ideas for FireFox?

Re: [csdesign] WYSIWYG Content area showing "ParagraphFont Size" text instead

By csdesign - November 2, 2012

As a follow up to my previous post - we did as you suggested and it's working perfectly now! Thank you!! Tina