Saving General Settings and Uploading Issues

Hi clowden,

Can you tell us what the file permission they changed the settings.dat.php file into and the uploads folder as well?

And are you able to see the file that you uploaded in the uploads folder?

I think the problem is that the file permission was not set up properly.

The file permission for settings.dat.php is 666. The uploads folder should be 755.

Cheers!

Thank you for getting back to me Daryl.

I am not able to see uploads on the server if the CMS tells me they were uploaded. I had him try 777, 775 as well as 755 and the same issue happened each time. I think it is a permission issue as well, but I can only go by what the client is saying. This is the 3rd or 4th CMS we've gone through with this client, and we have not had an issue until now.

The settings.dat.php I know for a fact is not 666, so I will have him try that and get back.

EDIT: My contact got back to me and asked me if there is a Windows equivalency to the numbers.

Thanks again,

Chris

Hi Chris,

As far as I know, there's no file permission in Windows server. If your client's server is in Windows, file permission might not be the problem.

Can you tell us how you installed CMSB to their server? It might be because the system is trying to update the settings.dat.php file in a wrong location. This happens when we just upload everything without actually installing the system.

If it sounds like it's an installation issue, can you try to re-install it and restore using back up data and let us know if that fixes the problem? And just in case you need a guide, you can check out this link: http://www.interactivetools.com/docs/cmsbuilder/move_servers.html

Cheers!

Daryl,

I tried what you suggested, I deleted the is file isInstalled.php and tried to reinstall. I have attached a screenshot of what happened afterwords, the server could not change the permissions of anything. So I tried a fresh install in a new directory, uploaded everything new and ran the installer and got the following:

Error renaming 'C:/XXXX/wwwroot/XXXX/adminNEW/data/settings.dat.php.default'
!Make sure this file and it's parent directory are writable!

I was hoping this was going to be the fix, simple and quick, but now I'm at more of a loss than before.

Thanks,
Chris

Hi Chris,

Based on the image, the CMS Builder files are still not set to writable.

Can you ask your client to make sure all the folders are files are set to writable (full permissions):
/cmsAdmin/data/  - the folder, sub-folders and all files within it
/cmsAdmin/uploads/  - the folder, sub-folders and all files within it

We run CMS Builder on internally on our Windows machines so if the permissions are set correctly, CMS Builder will run without any issue.
Let me know if this works.

Good news is that I was able to install the software. I tried to restore from a backup, when I clicked the restore button after putting in the information it say that it would not overwrite the 6 user accounts we had in there. Anticipating this I had my client create another database in case this happened. I tried to restore to the new database. After restoring it asked me to log in which I did and nothing was there. I tried restoring again, but nothing. It told me it was successful, but nothing came into the admin.

Can you make sure the the data backup that you are trying to restore from has content? 

Send in a Support Request so I can take a look and figure out why the restore isn't working:
https://www.interactivetools.com/support/email_support_form.php?priority=free

Thanks!

Damon, 

It just, I just confirmed. It's saying it restored just like the uploads was doing earlier in this thread, but nothing ever went through. I will fill out the form as soon as this posts.

Thank you,
Chris