Emails display as plain text in .icloud clients

Hi,

The issue might be that the firstname and lastname fields are accidentally being double encoded, as you're explicitly calling them to be encoded in UTF-8.

Have you tried using the ucword function instead?

// send email to user
$emailTemplate = "email/email_reset_password2.php";
$emailHeaders  = emailTemplate_load(array(
  'template'     => websiteLogin_pluginDir() . "/$emailTemplate",
  'subject'      => '', // set in template
  'from'         => '', // set in template
  'to'           => $user['email'],
  'placeholders' => array(
  'firstname'      => ucwords(strtolower($user['firstname'])),
  'lastname'       => ucwords(strtolower($user['lastname'])),
  'resetUrl'       => $resetQuery,
  ),
));
$mailErrors   = sendMessage($emailHeaders);
if ($mailErrors) { die("Mail Error: $mailErrors"); 
}

You could also try calling the mb_convert_case function without specifying the encoding:

// send email to user
$emailTemplate = "email/email_reset_password2.php";
$emailHeaders  = emailTemplate_load(array(
      'template'     => websiteLogin_pluginDir() . "/$emailTemplate",
      'subject'      => '', // set in template
      'from'         => '', // set in template
      'to'           => $user['email'],
      'placeholders' => array(
      'firstname'      => mb_convert_case($user['firstname'], MB_CASE_TITLE),
      'lastname'       => mb_convert_case($user['lastname'], MB_CASE_TITLE),
      'resetUrl'       => $resetQuery,
      ),
    ));
$mailErrors   = sendMessage($emailHeaders);
if ($mailErrors) { die("Mail Error: $mailErrors"); 
}

Let me know if this doesn't work.

Thanks!

Greg