Newsletter Builder > Custom Sender
2 posts by 2 authors in: Forums > CMS Builder: Plugins & Add-ons
Last Post: September 16, 2015 (RSS)
Hi,
In General settings i have entered a custom SMTP Sender.
I have test the configuration by doing a password reset, everything is fine no problem.
On another part i have Newsletter Builder Plugin installed.
When i try to send test Message or Message to the final list, nothing happen, email does not send.
Little precision, by using "Php mail() built in function" in General settings, my Newsletter plugin was working fine.
Can somebody help me to solve my problem?
Hi willbegood,
Have you updated the From email in your Newsletter Settings so that it uses the same domain as your site? It could be that the emails are sending but going to your spam directory because they're coming from example.com
If it's not that, could you send in a second level support request:
https://www.interactivetools.com/support/email_support_form.php
Then I can take a closer look at the issue.
Thanks!
Greg
PHP Programmer - interactivetools.com