swiftmailer | Connection Timed Out

Hi Karls

Thanks for posting and sorry for the delay in getting back to you.

My first impression is you are looking for guidance on troubleshooting Swiftmailer.  Does your host have anymore feedback on why their server is timing out? Can they increase the timeout settings to see if more emails get through?

Let me know any questions or feedback.

Thanks.

Karls, 

Thanks for the report.  Can you copy and paste the exact error message you are getting?  And how many messages are you sending?  

A couple ideas, I'm wondering if CMSB is sending messages to your mail server faster than it can handle them.  We could test this by checking/logging the delay between attempting to send a message and getting the error.  I could add some code to the specific error returned to show how long it was trying to send the message for.

And if in fact it is a SwiftMailer issue we can work around it or update SwiftMailer, but ideally we'd want to get SwiftMailer updated.

Let me know some more details and we can look into this further.  Thanks!

Hi Dave,

The error is:

Error: E_USER_NOTICE: Connection to 127.0.0.1:25 Timed Out

from the common.php line @trigger_error($e->getMessage(), E_USER_NOTICE);

My email settings:
SMTP server - unsecured connection
Host 127.0.0.1 port 25

Previously i had SSL settings but i cannot make the newsletterBuilder works at all with that, so i changed. Now i get very often this Timed Out error even when the mail is delivered after all.

Thank you,
Karls

Thanks Karlz, 

Could you try adding this debugging code and then let me know what the new errors are? 

In /lib/common.php search for ### Send Message

Then update the lines in red (or just copy and paste the entire block of code): 

  ### Send Message
  $messagesSent     = 0;
  $failedRecipients = array();
  $errors           = '';
  $sendStartTime    = microtime(true);
  static $totalMessagesSent = 0;
  try {
    $transport->start();  // Catch and report authentication errors early
    $mailer       = Swift_Mailer::newInstance($transport);
    $messagesSent = $mailer->send($message, $failedRecipients);  // $messagesSent adds one for each address on TO: line, CC, BCC, address etc
    $totalMessagesSent += $messagesSent;
  }
  catch (Exception $e) { // catch errors
    $thisMessageTime = sprintf("%0.2f", microtime(true) - $sendStartTime);
    $totalScriptTime = sprintf("%0.2f", microtime(true) - $_SERVER['REQUEST_TIME_FLOAT']);
    $error           = $e->getMessage() . " (send time: {$thisMessageTime}s, emails sent: {$messagesSent}, total emails sent: {$totalMessagesSent}, total script time: {$totalScriptTime}s)";
    @trigger_error($error, E_USER_NOTICE);   // log error
    $errors .= $e->getMessage() . "\n";      // return error
  }

  // Restore encoding


Let me know what the new errors say.  Thanks!

Hi Dave,

Thank you for the debug script. I implemented 10days ago and here is some details errors now:

E_USER_NOTICE: Connection to 127.0.0.1:25 Timed Out (send time: 4.01s, emails sent: 0, total emails sent: 3, total script time: 32.76s)

E_USER_NOTICE: Connection to 127.0.0.1:25 Timed Out (send time: 4.01s, emails sent: 0, total emails sent: 2, total script time: 27.38s)

E_USER_NOTICE: Connection to 127.0.0.1:25 Timed Out (send time: 4.02s, emails sent: 0, total emails sent: 0, total script time: 14.18s)

E_USER_NOTICE: Expected response code 250 but got code "552", with message "552 Mail rejected by the processing module: Requested action not taken: mailbox unavailable
" (send time: 1.46s, emails sent: 0, total emails sent: 0, total script time: 2.26s)

E_USER_NOTICE: Connection to 127.0.0.1:25 Timed Out (send time: 4.02s, emails sent: 0, total emails sent: 0, total script time: 9.15s)

E_USER_NOTICE: Connection to 127.0.0.1:25 Timed Out (send time: 4.01s, emails sent: 0, total emails sent: 7, total script time: 21.52s)

E_USER_NOTICE: Connection to 127.0.0.1:25 Timed Out (send time: 4.01s, emails sent: 0, total emails sent: 1, total script time: 5.82s)

The errors is always have Filepath /lib/common.php nad line: 1304 (@trigger_error($error, E_USER_NOTICE);)

SMTP settings are attached in screenshot.

Mails are sent in the cases of 99% but errors always triggered.
Unfortunately the newsletterBuilder cannot work with this errors at all.

Thank you,
Karls

Hi Karlz, 

Do you know what software is used by the SMTP server? 

I've added some more details to the error report message and added the code suggested on stackoverflow.  Can you try this: 

  ### Send Message
  $messagesSent     = 0;
  $failedRecipients = array();
  $errors           = '';
  $sendStartTime    = microtime(true);
  static $totalMessagesSent = 0;
  static $iterations = 0;
  try {
    $iterations++;
    $transport->start();  // Catch and report authentication errors early
    $mailer       = Swift_Mailer::newInstance($transport);
    $messagesSent = $mailer->send($message, $failedRecipients);  // $messagesSent adds one for each address on TO: line, CC, BCC, address etc
    $totalMessagesSent += $messagesSent;
    $mailer->getTransport()->stop(); // http://stackoverflow.com/a/17110512
  }
  catch (Exception $e) { // catch errors
    $mailer->getTransport()->stop(); // http://stackoverflow.com/a/22629213
    $thisMessageTime   = sprintf("%0.2f", microtime(true) - $sendStartTime);
    $totalScriptTime   = sprintf("%0.2f", microtime(true) - $_SERVER['REQUEST_TIME_FLOAT']);
    $error             = $e->getMessage() . " (total iterations: $iterations, send time: {$thisMessageTime}s, emails sent: {$messagesSent}, total emails sent: {$totalMessagesSent}, total script time: {$totalScriptTime}s)";
    @trigger_error($error, E_USER_NOTICE);   // log error
    $errors .= $e->getMessage() . "\n";      // return error
  }

I still suspect it might be related to the SMTP server, that they're throttling certain connections but we'll keep looking.

Do you know if there's a pattern in the email hostnames that get timeouts?  For example, are they all invalid emails?  Or @aol emails, etc? 

Let me know what you find, thanks!

Hi Dave,

Thank you for following this up. It is really good to know that i'm not alone with the problem.

I implemented the changes in the common.php and did 2 short test sending mails (test mail from the email templates & password reset request). Strangely i had no new generated error.

Maybe the new $mailer->getTransport()->stop(); function make some difference...

I'll leave the server for a day or two and checking and posting back again later with results.

The server is nginx and AXIGEN Mail-Server 9.0.0 and it is dedicated for only for this project with one cmsBuilder installation.  If you want i can send access to the mail server settings to your mail.

Thank you again,Karls

Hi Dave,

Here is some new records from the error log after  i updated the debug code you sent me.

E_USER_NOTICE: Connection to 127.0.0.1:25 Timed Out (total iterations: 1, send time: 4.16s, emails sent: 0, total emails sent: 0, total script time: 4.26s)

E_USER_NOTICE: Connection to 127.0.0.1:25 Timed Out (total iterations: 1, send time: 8.03s, emails sent: 0, total emails sent: 0, total script time: 8.06s)

E_USER_NOTICE: Connection to 127.0.0.1:25 Timed Out (total iterations: 2, send time: 4.15s, emails sent: 0, total emails sent: 1, total script time: 5.99s)

E_USER_NOTICE: Connection to 127.0.0.1:25 Timed Out (total iterations: 2, send time: 4.94s, emails sent: 0, total emails sent: 1, total script time: 6.56s)

E_USER_NOTICE: Connection to 127.0.0.1:25 Timed Out (total iterations: 4, send time: 8.01s, emails sent: 0, total emails sent: 2, total script time: 22.06s)

E_USER_NOTICE: Connection to 127.0.0.1:25 Timed Out (total iterations: 2, send time: 5.67s, emails sent: 0, total emails sent: 1, total script time: 12.06s)

Regards,
Karls