WYSIWYG FIELDS MISSING IN EDITOR

7 posts by 2 authors in: Forums > CMS Builder
Last Post: July 8, 2016   (RSS)

By csdesign - July 6, 2016

just fyi - I have put in a request to have the php upgraded but they said it would take 24-48 hours just for a response on the ticket and we need to get this site back up and rolling.  Thanks!  Yes, we will be buying the auto-backup plugin this time.  Lost the whole site. Had to use the Wayback machine to get most of the content. What a pain. Definitely going to buy the backup plugin this time around. 

By Daryl - July 7, 2016

Hi csdesign,

Do you mind if I take a closer look by sending us a 2nd level support ticket?

Support ticket form can be found here: https://www.interactivetools.com/support/email_support_form.php

Thanks,

Daryl Maximo
PHP Programmer - interactivetools.com

By csdesign - July 7, 2016

Just sent. Thanks Daryl! 

By csdesign - July 7, 2016

I left a WYSIWYG field in at the top of the homepage - for easy reference. 

By Daryl - July 8, 2016

Hi all,

Just wanted to update this thread in case anyone is having the same problem.

We've resolved the issue. It was caused by WiredMinds eMetrics tracking "pixel-code" adding some HTML and JavaScript code in tiny_mce_gzip.php file.
Disabling it fixed the issue.

Cheers,

Daryl Maximo
PHP Programmer - interactivetools.com

By csdesign - July 8, 2016

Thanks for your help, Daryl!  

Just fyi for aplus.net hosting users. If you disable it on the utility domain you ALSO have to disable it on the actual domain.  

Thanks again! Tina