Thumbs not showing

Interesting. I'll have to pay attention to making those types of changes. I havent found a clue. I thought this happened in the past and IT gave me a solution, but I can't find it. I don't know if it was permissions or something. The thumbs seem to come back here and there. Weird.

Hi rez,

Have you migrated the site to another server and the images were uploaded before the migration?

It could be because the "Upload URL" and "Upload Directory Folder" under the CMS General settings doesn't point to the correct locations.
You might also want to check the "Program Directory" and "Website Root Directory" if they're correct.

Can you please check these settings and let me know?

Thanks,

Hi Tim,

Greg showed me the bug that you're referring to.
Thanks for pointing that out.

I was able to recreate it by:

1. Creating an upload field with no thumbnails settings enabled/checked
2. Upload an image
3. Change upload field settings to add thumbnails and recreate the thumbnails
4. View the uploaded image, thumbnail doesn't show anymore

I've added this to my work list and the patch will be included in the next CMS release.

In addition to the thumbs not showing, if you add a new level of thumbnail to the list i.e. thumb 4 which did not exist before ... the routine runs and sets the appropriate image size but the path is not set although the thumb is created.

Hi Jeff,

In addition to the thumbs not showing, if you add a new level of thumbnail to the list i.e. thumb 4 which did not exist before ... the routine runs and sets the appropriate image size but the path is not set although the thumb is created.

I just tested this and the path appears correctly for me.

What path or results do you get when you use this code?

<?php echo htmlencode($upload['thumbUrlPath4']) ?>

I checked the database directly and the path for thumb 4 is blank.

The use case is:

1. The section does not have  thumb 4 checked in the editor
2. Upload several images for a record
3. Save record
4. In section editor now select thumb 4 and rebuild image
5. Verify in db that thumb 4 path is written - you will notice that the sizes are written even if path is not

Thanks for the steps Jeff.

I will forward this to Daryl to look into.

Hi guys,

Verify in db that thumb 4 path is written - you will notice that the sizes are written even if path is not

This is actually the cause of the issue that Tim described.

The newly added thumbnails don't get displayed because the paths were empty on their uploads records.

As a solution, when adding new thumbnails settings and recreate the thumbnails, the script now updates the uploads records to store the new thumb paths.

This solution is included in the next CMSB release.

Regards,