Password Reset Email Issue

Hi All,

I’ve been having an issue with users receiving password reset emails on a particular Bluehost account and have finally been able to narrow down the culprit.

It seems that when the PHP call <?php echo $_SERVER['REMOTE_ADDR'] ?> is in the body of the USER-PASSWORD-RESET email template, the email shows as sent in the outgoing server log but is never received by the user.

When that PHP call is removed the emails are sent and received almost instantaneously.

I’ve tested this on users with both gmail accounts and others, and the problem occurs regardless of whether I’m using php mail or a SMTP Server.

None of the other PHP calls in the USER-PASSWORD-RESET template seem to affect the email process.

None of the senior techs at Bluehost have been able to find any anomalies in this email account or server that would account for the problem.

I’ve removed the offending code for now, but would really like to solve the problem. 

Any ideas appreciated.

Thanks,

Jerry Kornbluth