HELP: php 7.0 upgrade error

7 posts by 2 authors in: Forums > CMS Builder
Last Post: December 10, 2019   (RSS)

By wevolutions - November 22, 2019

I am getting an error message when I installed php 7.3 on my server. I am running CMS Builder v3.11.

This program requires the PHP 'mysqli' extension.
Please ask your hosting provider (or server administrator) to install missing PHP extension(s).

The hosting provider is saying that everything is installed properly.

Please help me fix this asap. Thank you.

By Damon - November 22, 2019

Hi,

Upgrade to the latest version of CMS Builder should resolve the issue.

You can get the latest version of CMS Builder here:
https://www.interactivetools.com/download/

Here are the instructions for upgrading:
https://www.interactivetools.com/docs/cmsbuilder/upgrade.php

Next, if the error continues, change PHP 7.3 to 7.2.

Please let me know if upgrading resolved the issue.

We can also help with the upgrade if needed. Let me know how we can help.

Thanks!

Cheers,
Damon Edis - interactivetools.com

Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/

By wevolutions - December 2, 2019

Does it usually take this long to get an issue sorted out after someone has PAID?? It is going into 1 week since my request for support and payment and it takes forever to get a response.

By Damon - December 2, 2019

Hi,

Greg has replied to you on Friday and will be following up with you again today.

Sorry for the delay. Last week we were moving our office. Usually, we are able to provide a much quicker turnaround.

Thanks.

Cheers,
Damon Edis - interactivetools.com

Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/

By wevolutions - December 6, 2019

Are you still moving your Office? I sent several emails but still NO RESPONSE on my issue.

I honestly thought a PAID support would have given me a better response than this.

You guys are seriously letting me down.

By Damon - December 10, 2019

Hi,

I emailed you directly. Waiting on your CMS Builder login and FTP details. Reply with those in the email.

Thanks!

Cheers,
Damon Edis - interactivetools.com

Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/