Lost Admin access
4 posts by 3 authors in: Forums > CMS Builder
Last Post: March 5, 2024 (RSS)
By shannonr - March 4, 2024
Hi, this morning I tried to log into my admin page but my password wasn't recognised and reset did not generate an email. Logging in using my customer account I could see my account had disappeared and I cannot create a new admin account from a lower grade account therefore I am locked out from admin level access. Any ideas?
By KennyH - March 4, 2024
One possible way to accomplish this is through your database management program like phpMyAdmin. If you can access the database and it's related tables, you can go to cmsb_accounts >> isAdmin and edit your customer account to a 1 which will give that account admin access. From there, log back in and do what you need to do.
By Dave - March 4, 2024
Hi Shannonr,
We also have a script that create a new account for you. If you fill out a second level support request here I can set that up for you:
https://www.interactivetools.com/support/request/
interactivetools.com
By shannonr - March 5, 2024
Hi everyone thanks for the suggestions. I finally got a password reset email after waiting most of the day so I'm back in ;)