Unknown Error uploading images

3 posts by 2 authors in: Forums > CMS Builder
Last Post: Tuesday at 5:07pm   (RSS)

By rez - Monday at 7:43pm - edited: Monday at 7:44pm

Hello. 

I have had 2 different sites show "Unknown Error" when trying to upload images from my graphic artist into CMSB.

I simply resaved the images from Photoshop file> Export as to new JPGs and they uploaded fine.

The only difference I see is a large amount of meta data in the file from my graphic artist. I'm not sure yet if he used a different process (haven't seen this issue from him before and just emailed to ask) or if he used different software or something. I'm also not sure if he had sRGB toggled or if that may be an issue in CMSB.

Attached are the settings I used that work. However, I am not sure if this was the issue. 

Please advise or let me know if you would like the example files to investigate (prefer to email).

Thank you!

Attachments:

2026-01-05_22-15-28.PNG 40K

By Dave - Monday at 11:42pm

Hi Rez, 

Thanks for the report!  Can you email the images to me at dave@interactivetools.com or send me a link to download them? 

I can try to recreate the issue locally and see if we can figure out what's going on.

Thanks!

Dave Edis - Senior Developer
interactivetools.com