Re: [randyprod] Upcoming Beta: New "Editor Advanced Search" feature

HI Again Donna,

Not sure if you got his just wanted to know am I supposed to see the newest version on admin page listed once I have upgraded. Mine still says 1.27 (Welcome to Instant Realty Website v1.27), and I want to make sure it upgraded as I am still having problems getting multiple keyword searches in editor listings page.

Hi there,

Nope, that should definitely update. Make sure you've uploaded the entire cmsAdmin directory (after making a backup) and if prompted, that you choose "Overwrite" for any files that are already there. Sounds like not all of the files made it up, so give the upgrade process one more try. :)

Hi Donna,

I re- upgraded and it too this time- thanks. One question I have now is how do I get the settings I had customed for the admin>section editors> listings- general field labels, types and names etc.

None of the section editors should have been modified at all, as those aren't saved in any of the files that you would have uploaded. Did you delete any files when you did your upgrade?

Thanks for getting back to me Donna,

Not that I know of.

I think I may have narrowed it down the problem, the database is working but the filled fields i customed aren't:

In the admin>section Editors>Listings>general page the Field Labels I created show on all the corresponding links (listings, listings details etc. The data that would be in the Field names that I created doesn't come off the database and fill in the forms. The only data that fills in is from the the original; field labels and field names the software came with.

i.e.:http://www.hamptonhomesre.com/listings.php
i.e.:http://www.hamptonhomesre.com/listingsDetails.php?Apartment-683

In the admin listings all fill-in and drop down values are correct from old system. Everything worked before upgrade from 1.27-1.31 Is there a file I can upload again to correct this?

Hi Randy,

Please fill out a second-level support request here:

https://www.interactivetools.com/support/email_support.cgi

Please mention the URL for this thread in your ticket so we'll have some background.

We'll take a look and see if we can figure out what went wrong.

Thanks Chris and Donna. I filled a second level support yesterday after personally speaking to Ross in the am. When I didn't hear from anyone this afternoon I called and spoke to Ross today who said he will bring my 2nd level up in the quell. So I think he may be working on it as we speak? I don't want to tie too many techies up. I just am desperate to get this figured out ASAP as my business is totally paralyzed until we can fix this.

Ticket ID: UUU-622983
Subject: Support Request (itoolsForm)
Department: Support

Should I still file 2nd level support again?

Great thanks! I let a message on VM today too as the database provider suggested I down grade see if system works first, then see about upgrading again. Before I spend $100. to back up as of Sunday before trouble and recover as of Sunday?

So it is all in one place this is the latest:

In the meantime I traced my steps as best as I can and I think I have more details for you that may help:

Ok so I upgraded and it didn't transfer my info so I went to Admin > Section Editors > Listings to add the customs fields it didn't transfer figuring if I out the fields in it would find corresponding data (As you can tell I know nothing about databases), in preview mode it said fields had no type so I gave each field a type as close to the original as I could remember- i.e.- text box, text field, list etc. No luck in filling in data so I called you, Ross was very nice and had me upload CMS ADMIN> DATA>Schema and it retorted my set up even same list options and layout etc. It just didn't fill in data from database which is where we are now.

Don't know if any of that helps.

Is there a way to add value to each field so the database can understand it.

When you looked at database could you see tables like listing numbers, owners info, owner's last name, property status.

Thanks again for helping me as you can see I am crazed!