HELP! Site is down!

7 posts by 4 authors in: Forums > CMS Builder
Last Post: February 8, 2010   (RSS)

By lterenzi - February 3, 2010

All was well just a few days ago now we get this error when trying to view the site:

http://www.thewrapsource.com

Warning: require_once(/mnt/local/home/wrapnow/thewrapsource.com/cmsAdmin/lib/viewer_functions.php) [function.require-once]: failed to open stream: No such file or directory in /home/wrapnow/thewrapsource.com/about.php on line 3

Fatal error: require_once() [function.require]: Failed opening required '/mnt/local/home/wrapnow/thewrapsource.com/cmsAdmin/lib/viewer_functions.php' (include_path='.:/usr/local/php5/lib/php:/usr/local/lib/php') in /home/wrapnow/thewrapsource.com/about.php on line 3

Any clues on where I should research?

Thanks!
Lenny
Best,
Lenny

Hey Monkey! Design
graphic design • web development • blog
--
lenny@heymonkeydesign.com
919•279•3301
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web: www.heymonkeydesign.com
twitter: @heymonkeydesign

Re: [lterenzi] HELP! Site is down!

By Chris - February 3, 2010

Hi Lenny,

That certainly shouldn't happen. Maybe your host changed their directory structure?

Can you login to CMS Builder? If so, go to Admin > Code Generator, pick a random section, then click Show Code. The require_once line will be the 4th line down in the generated code. Try replacing the require_once line in your existing (broken) viewers with the new one generated by CMS Builder.

If that doesn't help, or you can't login to CMS Builder, please fill out a second level support request and we'll see if we can fix the problem: https://www.interactivetools.com/support/email_support_form.php
All the best,
Chris

Re: [lterenzi] HELP! Site is down!

By Dave - February 3, 2010

Lenny,

Let me know if this is still a problem for you. It looks like your host has changes the directory paths.

Try updating the require once line from this:
<?php require_once "/mnt/local/home/wrapnow/thewrapsource.com/cmsAdmin/lib/viewer_functions.php"; ?>

To this (try first):
<?php require_once "cmsAdmin/lib/viewer_functions.php"; ?>

Or if this (try second):
<?php require_once "/home/wrapnow/thewrapsource.com/cmsAdmin/lib/viewer_functions.php"; ?>

Let me know if that fixes it for you.
Dave Edis - Senior Developer
interactivetools.com

Re: [Dave] HELP! Site is down!

By lterenzi - February 4, 2010

Thanks guys! That did the trick!
Best,
Lenny

Hey Monkey! Design
graphic design • web development • blog
--
lenny@heymonkeydesign.com
919•279•3301
--
web: www.heymonkeydesign.com
twitter: @heymonkeydesign

Re: [lterenzi] HELP! Site is down!

By lterenzi - February 8, 2010

OOPS! One little hiccup. Anything that required and image uploader is still broken in the CMS. It seems it is still looking for the image upload path using the old path and not the new updated one. Easily fixable? Did this even make sense? :)
Best,
Lenny

Hey Monkey! Design
graphic design • web development • blog
--
lenny@heymonkeydesign.com
919•279•3301
--
web: www.heymonkeydesign.com
twitter: @heymonkeydesign

Re: [lterenzi] HELP! Site is down!

By Donna - February 8, 2010

Glad to hear you got that sorted out. :D
Donna

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support@interactivetools.com