Problem accessing Admin Sections

8 posts by 6 authors in: Forums > CMS Builder
Last Post: September 5, 2011   (RSS)

By usnetpro - March 16, 2010

After I log into the Administration Section and go to any of the Sections, listed above the Admin button, I can't access the menu again that are below the Admin button, the General Settings, Section Editors, Code Generator, and Plugins.

When my mouse pointer is over the Admin menu bar, the status bar says, javascrip:void(0). This only occurs when I use Firefox. I tried Internet Explorer and did not have the problem.

I did check and made sure that Javascript was enabled.

The only way I can access the menus under the Admin button after I go to one of the sections, is to log off or click on the Help or License link.

Re: [usnetpro] Problem accessing Admin Sections

By gkornbluth - March 17, 2010

Hi Usnetpro,

This probably isn't the answer, but a number of times when I've had issues with the Admin section, Dave recommended that I clear the Firefox browser Cache, and it almost always remedied the situation.

Best,

Jerry Kornbluth
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Re: [usnetpro] Problem accessing Admin Sections

By Damon - March 17, 2010

Hi,

I think Jerry is right. If everything works in Internet Explorer but not Firefox, it sounds like you need to clear the browser cache.
Cheers,
Damon Edis - interactivetools.com

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Re: [usnetpro] Problem accessing Admin Sections

By usnetpro - March 17, 2010

Thanks for the reply. I cleared the cache but I still have the same problem.

Re: [usnetpro] Problem accessing Admin Sections

By Chris - March 17, 2010

Hi usnetpro,

I once thought I had broken CMS Builder because the admin menu group wouldn't expand for me, but it was just because I had a LOT of menu groups and I didn't scroll down after clicking Admin (yes, I hadn't had my coffee that morning.)

If you're still having this problem, please fill out a Second Level Support Request including your CMS Builder URL, username, password, and a link to this forum thread. We can check it out and fix it for you.

[url http://www.interactivetools.com/support/]http://www.interactivetools.com/support/[/url]
All the best,
Chris

Re: [usnetpro] Problem accessing Admin Sections

By videopixel - September 3, 2011

I have the same problem can't access anything anymore in the admin!!!!

v2.12
Safari and Chrome...
Cleared everything but no result

What to do now?



Thanks for the reply. I cleared the cache but I still have the same problem.

Re: [videopixel] Problem accessing Admin Sections

By videopixel - September 3, 2011 - edited: September 3, 2011

OK I re-installed everything and now everything works again.

But I must admit that this error was a scary one!