cmsAdmin login not accepting username/password

5 posts by 3 authors in: Forums > CMS Builder
Last Post: November 22, 2011   (RSS)

By DanMaitland - November 22, 2011

We have tried all of our known combinations of username and password to access our cmsAdmin for http://www.sabrfc.com.

No one has gone in and made any changes.

What is weird is that when we type in what we know is a proper username/password combination, no "error" sign saying "invalid username or password" pops up. When we knowingly type an incorrect combination we DO see that message.

It is either a strange bug or I'm worried we may have been hacked. Has anyone ever experienced this? How do I fix it?
Thanks,
Jeff

Re: [Dan Maitland] cmsAdmin login not accepting username/password

By Damon - November 22, 2011

Hi Jeff,

This isn't an issue that I have encountered before. Can you submit a 2nd Level Support Request so we can look into this further and find out what is happening:
https://www.interactivetools.com/support/email_support_form.php

Please reference this forum post in your support ticket.

Thanks!
Cheers,
Damon Edis - interactivetools.com

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Re: [Toledoh] cmsAdmin login not accepting username/password

By DanMaitland - November 22, 2011

Thanks Tim. I've actually just re-checked now and once again have gained access. Oh well...I've written back to support@ Damon as I would still like estimate on CMS Builder upgrage for this URL. Thanks again,

Re: [Dan Maitland] cmsAdmin login not accepting username/password

By Damon - November 22, 2011

Hi Dan,

I had changed file permissions to be writable on the data folder, sub folders and files but I think that was unrelated.

I will get back to you shortly with upgrade details.

Thanks!
Cheers,
Damon Edis - interactivetools.com

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http://www.interactivetools.com/consulting/