Content not showing up

9 posts by 3 authors in: Forums > CMS Builder
Last Post: February 7, 2012   (RSS)

By NigelGordijk - February 4, 2012 - edited: February 4, 2012

I have a client who can't get any content to show up on the live site after she clicks the "Save" button in CMSB. Also, the styling buttons aren't working for her (bold, etc). Everything works fine when I try it in various browsers - Firefox, IE and Chrome.

I know this is a vague description, but I have no idea why this might be happening - any clues, please?

http://www.tomlinsonelitehockey.com/dates-hockey-skating.php
Nigel Gordijk

Common Sense Design: User-focused Web design
Tel: 001 519 342 5348 | Web: www.commonsensedesign.net

Re: [NigelGordijk] Content not showing up

By Dave - February 5, 2012

Hi Nigel,

Let me get a bit more detail and then I'll try to help.

So you can make updates and see the changes, but she cannot? And when she clicks save the page appears as if nothing has been updated, is that right?

Let me know, thanks!
Dave Edis - Senior Developer
interactivetools.com

Re: [Dave] Content not showing up

By NigelGordijk - February 5, 2012

Yeah, that's right. Also, I found out today that if I make a change in CMSB the client can go in and amend it without any problems. It's just that she can't add new content herself.
Nigel Gordijk

Common Sense Design: User-focused Web design
Tel: 001 519 342 5348 | Web: www.commonsensedesign.net

Re: [NigelGordijk] Content not showing up

By Dave - February 5, 2012

My first guess is a caching problem with her browser, PC, or internet provider.

Can you have her try a different browser and find out if there's anything unique that stands out about her internet connection or setup (such as a satellite internet connection or new anti-virus software)? Also, did it ever work for her? And has she ever had similar problems with any other web pages? And if the problem started recently did it coincide with the installation of any new software or hardware?

Hope that helps, let me know what you find out.
Dave Edis - Senior Developer
interactivetools.com

Re: [Dave] Content not showing up

By NigelGordijk - February 6, 2012

Thanks for the advice, Dave (and for replying on a Sunday). I'll pass these comments on to the client.
Nigel Gordijk

Common Sense Design: User-focused Web design
Tel: 001 519 342 5348 | Web: www.commonsensedesign.net

Re: [NigelGordijk] Content not showing up

By (Deleted User) - February 7, 2012

Hi Nigel,

Any chance you could let us know what browser was originally being used, just so we have it for reference?

Thanks,

Tom

Re: [Tom P] Content not showing up

By NigelGordijk - February 7, 2012

Hi, Tom. The client was using IE, but I don't know which iteration.
Nigel Gordijk

Common Sense Design: User-focused Web design
Tel: 001 519 342 5348 | Web: www.commonsensedesign.net

Re: [NigelGordijk] Content not showing up

By (Deleted User) - February 7, 2012

Hi Nigel,

Thanks!

Tom