database error : We are temporarily experiencing high website traffic or technical difficulties.

12 posts by 3 authors in: Forums > CMS Builder
Last Post: April 24, 2012   (RSS)

By jacgo - March 14, 2012

Our web site here : http://www.rscf.org.tw/site/index.php

Got the error :
----------------------------------------------------------------------------------------------------- Hello, Website Visitors!
We are temporarily experiencing high website traffic or technical difficulties. Please [url "javascript:addFavorite()"]bookmark this page[/#ee0000][/url] and come back later.

Do you run this website?
We were unable to connect to the database, possibly because:
  1. Your database settings are incorrect (check in /data/settings.dat.php)
  2. Your database server is down or overloaded (check with your host)


The database error given was:
Access denied for user 'ehosttw_rscf'@'localhost' (using password: YES)

-----------------------------------------------------------------------------------------------------

Our site is localated in HostMonster. HostMonster said that is the Application problem. not the server error.

I tried to study forum about the issue. change the "settings.dat.php" localhost to our IP. It not working.

Hope can got help asap!

Thanks!

Jacgo


Re: [jacgo] database error : We are temporarily experiencing high website traffic or technical difficulties.

By Damon - March 15, 2012

Hi Jacgo,

Dave wrote a simple mysql test script that should help determine if you can even connect to the database.

http://www.interactivetools.com/forum/gforum.cgi?post=90033#90033

Download the mysql_connections_test.php file and enter your database details (hostname, username and password).

Then upload it to your server and view the file in a browser.

Let us know what the results are.

Thanks!
Cheers,
Damon Edis - interactivetools.com

Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/

Re: [Damon] database error : We are temporarily experiencing high website traffic or technical difficulties.

By jacgo - March 15, 2012 - edited: March 19, 2012

Hi Damon

I had filled our mysql info and uploaded the file "mysql_connections_test.php" to our server.

Our other site also build by cmsBuilder. The site is fine.

I asked the 2nd Level Support and fill our site information in detail. Hope can get some help.

Thanks!!

Jacgo

Re: [jacgo] database error : We are temporarily experiencing high website traffic or technical difficulties.

By Damon - March 16, 2012

Hi Jacgo,

Did you send in a 2nd level support ticket yet?
http://www.interactivetools.com/support/email_support_form.php

If you did already, can you reply with the Ticket # so I can follow-up?

Thanks!
Cheers,
Damon Edis - interactivetools.com

Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/

Re: [Damon] database error : We are temporarily experiencing high website traffic or technical difficulties.

By jacgo - March 16, 2012

Hi Damon

Yes. The ticket had been sent.

Ticket ID: YDC-779723

Thank you a lot!


Jacgo.

Re: [Damon] database error : We are temporarily experiencing high website traffic or technical difficulties.

By jacgo - March 19, 2012

Hi Damon

Hope can get your help asap.

Thanks!

Jacgo

Re: [Damon] database error : We are temporarily experiencing high website traffic or technical difficulties.

By jacgo - March 19, 2012

Hi Damon

Thanks a lot for the help.

I will reinstall the database and the site.

Hope it can be fine.

Thanks!

Re: [jacgo] database error : We are temporarily experiencing high website traffic or technical difficulties.

By Damon - March 19, 2012

Hi,

You shouldn't need to create a new database but just give the current database user full permissions or create a new user that has access to that database with full permissions.

Can the host help with this?
Cheers,
Damon Edis - interactivetools.com

Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/

Re: [Damon] database error : We are temporarily experiencing high website traffic or technical difficulties.

By jacgo - March 20, 2012

Hi Damon

Thank you so much for the help.

It's fine now.

Thanks!