WYSIWYG problem

4 posts by 3 authors in: Forums > CMS Builder
Last Post: April 26, 2012   (RSS)

By Rohwer - April 5, 2012

I am having a problem where we enter all the information in the editor and hit save and everything works perfect.

But if I go back into the same record, everything is there except the text I entered in the wysiwyg (description field).

But if I make a change and hit save it deletes the text stored in that field in the database.

We have multiple people adding product and editing fields on a daily basis and cannot have this problem! Help please :)

Thank you

Re: [Rohwer] WYSIWYG problem

By Damon - April 5, 2012

Hi,

Can you submit a Support Request here with your CMS Builder login details and site FTP details:
https://www.interactivetools.com/support/email_support_form.php?priority=free

Then I can login and do some tests to determine what is happening and how to fix it.

Also include in your support request a link to this forum post for reference:
http://www.interactivetools.com/forum/gforum.cgi?post=92839#92839

Thanks!
Cheers,
Damon Edis - interactivetools.com

Hire me! Save time by getting our experts to help with your project.
http://www.interactivetools.com/consulting/

Re: [Damon] WYSIWYG problem

By pod9 - April 26, 2012

Hi,

My customer is having problems with the WYSIWYG editor too. It works fine from my machine/browser but not theirs. From looking at a few posts it sounds like upgrading to the latest verion is the solution but I can't remember how to do this. I'm even struggling to find out which version they are on now!

In Admin > General Settings it says "Program Version 2.00" but in License Agreement it says "Software License Agreement v3.2 (April 26, 2007)"

Anyway can you please let me know the full process for doing the upgrade inc where I get the new version from?

Thanks, James.
Pod9