Black Bar Covering Add or Upload File(s) text

Hi Jerry,

That's really odd.  I use Chrome on Windows and haven't seen that yet.  Here's some things to try to start:

Make sure Chrome is up to date - Click the Chrome menu on the browser toolbar and select About Google Chrome. The current version number is the series of numbers beneath the "Google Chrome" heading. Chrome will check for updates when you're on this page. Click Relaunch to apply any available update.

Make sure flash is up to date (Chrome should do this automatically but check anyways) - http://get.adobe.com/flashplayer/

Try clearing your cache
http://support.google.com/chrome/bin/answer.py?hl=en&answer=95582

And if none of that works let me know your user agent: http://whatsmyuseragent.com/

For example, mine is: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.17 (KHTML, like Gecko) Chrome/24.0.1312.57 Safari/537.17

Let me know what happens, thanks!

Hi Jerry,

That's really odd.  I use Chrome on Windows and haven't seen that yet.  Here's some things to try to start:

Make sure Chrome is up to date - Click the Chrome menu on the browser toolbar and select About Google Chrome. The current version number is the series of numbers beneath the "Google Chrome" heading. Chrome will check for updates when you're on this page. Click Relaunch to apply any available update.

Make sure flash is up to date (Chrome should do this automatically but check anyways) - http://get.adobe.com/flashplayer/

Try clearing your cache
http://support.google.com/chrome/bin/answer.py?hl=en&answer=95582

And if none of that works let me know your user agent: http://whatsmyuseragent.com/

For example, mine is: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.17 (KHTML, like Gecko) Chrome/24.0.1312.57 Safari/537.17

Let me know what happens, thanks!

Thanks Dave,

I thought it odd as well.

Current browser and OS, Cache cleared.

I'll check with the client regarding Flash and Useragent and report.

BTW ... It's Sunday here in the States. I think it's the same in Canada?  

Jerry

Jerry, 

One more though, make sure they don't have any new or recently updated anti-virus, popup blockers, etc that could interfere with flash apps.

>BTW ... It's Sunday here in the States. I think it's the same in Canada?  

You caught me trying to get a jump start on the week! :) 

Cheers, 

Thanks,

I'll ask

J

Hi,

Sorry to have taken so long to respond.

All I got is blank stares from my client to antivirus and popup blocker questions.

Jerry Kornbluth

Hi Guys, 

I've done some research on this and it seems to be a bug with recent versions of Chrome and Flash.

Try these steps to fix for Chrome:

1. Open the page with the black box and another window with this URL: chrome://plugins/
2. On the plugins page, click "Disable" by "Adobe Flash Player", then reload the black box page.
3. On the plugins page, click "Enable" by "Adobe Flash Player", then reload the black box page.

Let me know if that works for you.  

References:  Chrome Bug Report: https://code.google.com/p/chromium/issues/detail?id=178881

You are fantastic!!! (and tenacious)

Thanks again, and again, and again,

Jerry Kornbluth