Black Bar Covering Add or Upload File(s) text

11 posts by 3 authors in: Forums > CMS Builder
Last Post: March 8, 2013   (RSS)

Hi All,

Anyone know why my client’s PC (windows 7 (latest build) when running the Chrome browser (latest build) has a opaque black bar covering the “Add or Upload File(s)” indicator, only when the flash uploader is enabled, even after clearing the cache?

The upload link is functional, just unreadable.

All other browsers on that machine work fine.

CMSB Version 2.17 (re-uploaded).

Thanks,

Jerry Kornbluth

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By Dave - February 17, 2013

Hi Jerry,

That's really odd.  I use Chrome on Windows and haven't seen that yet.  Here's some things to try to start:

Make sure Chrome is up to date - Click the Chrome menu on the browser toolbar and select About Google Chrome. The current version number is the series of numbers beneath the "Google Chrome" heading. Chrome will check for updates when you're on this page. Click Relaunch to apply any available update.

Make sure flash is up to date (Chrome should do this automatically but check anyways) - http://get.adobe.com/flashplayer/

Try clearing your cache
http://support.google.com/chrome/bin/answer.py?hl=en&answer=95582

And if none of that works let me know your user agent: http://whatsmyuseragent.com/

For example, mine is: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.17 (KHTML, like Gecko) Chrome/24.0.1312.57 Safari/537.17

Let me know what happens, thanks!

Dave Edis - Senior Developer
interactivetools.com

By Dave - February 17, 2013

Hi Jerry,

That's really odd.  I use Chrome on Windows and haven't seen that yet.  Here's some things to try to start:

Make sure Chrome is up to date - Click the Chrome menu on the browser toolbar and select About Google Chrome. The current version number is the series of numbers beneath the "Google Chrome" heading. Chrome will check for updates when you're on this page. Click Relaunch to apply any available update.

Make sure flash is up to date (Chrome should do this automatically but check anyways) - http://get.adobe.com/flashplayer/

Try clearing your cache
http://support.google.com/chrome/bin/answer.py?hl=en&answer=95582

And if none of that works let me know your user agent: http://whatsmyuseragent.com/

For example, mine is: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.17 (KHTML, like Gecko) Chrome/24.0.1312.57 Safari/537.17

Let me know what happens, thanks!

Dave Edis - Senior Developer
interactivetools.com

Thanks Dave,

I thought it odd as well.

Current browser and OS, Cache cleared.

I'll check with the client regarding Flash and Useragent and report.

BTW ... It's Sunday here in the States. I think it's the same in Canada?  

Jerry

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Take advantage of a free 3 month trial subscription, only for CMSB users, at: http://www.thecmsbcookbook.com/trial.php

By Dave - February 18, 2013

Jerry, 

One more though, make sure they don't have any new or recently updated anti-virus, popup blockers, etc that could interfere with flash apps.

>BTW ... It's Sunday here in the States. I think it's the same in Canada?  

You caught me trying to get a jump start on the week! :) 

Cheers, 

Dave Edis - Senior Developer
interactivetools.com

Thanks,

I'll ask

J

The first CMS Builder reference book is now available on-line!







Take advantage of a free 3 month trial subscription, only for CMSB users, at: http://www.thecmsbcookbook.com/trial.php

Any news on this issue? I have the same situation on Chrome Version 25.0.1364.152 m (marked as Up-to-date).

Same behaviour whether it's looking at local servers or outside our firewall.

I do run an A/V client but it's not aimed to block Flash in any particular sense.

Cheers,

J.

By Dave - March 7, 2013

Hi Guys, 

I've done some research on this and it seems to be a bug with recent versions of Chrome and Flash.

Try these steps to fix for Chrome:

  1. Open the page with the black box and another window with this URL: chrome://plugins/
  2. On the plugins page, click "Disable" by "Adobe Flash Player", then reload the black box page.
  3. On the plugins page, click "Enable" by "Adobe Flash Player", then reload the black box page.

Let me know if that works for you.  

References:  Chrome Bug Report: https://code.google.com/p/chromium/issues/detail?id=178881

Dave Edis - Senior Developer
interactivetools.com

By gkornbluth - March 7, 2013

You are fantastic!!! (and tenacious)

Thanks again, and again, and again,

Jerry Kornbluth

The first CMS Builder reference book is now available on-line!







Take advantage of a free 3 month trial subscription, only for CMSB users, at: http://www.thecmsbcookbook.com/trial.php