Can't create new editors
5 posts by 2 authors in: Forums > CMS Builder
Last Post: July 5, 2013 (RSS)
By gkornbluth - July 4, 2013 - edited: July 4, 2013
Hi All,
I had something similar to this happen a long time ago, but that time it was a server configuration issues and I don’t think that it’s the same this time (other sites on the same server work OK, and except for upload limits, both PHP.ini files are identical. **Output of PHPinfo attached).
When I attempt to create a new editor the dialog box is almost blank. (**Screen shot attached)
I thought that it might be a corrupted file issue, but I upgraded from 2.52 to 2.53, and still get the same result on both FF and IE
I’ve created many editors on this site before but not since a server move (all other site on the server are OK.)
Any ideas?
Thanks,
Jerry Kornbluth
Take advantage of a free 3 month trial subscription, only for CMSB users, at: http://www.thecmsbcookbook.com/trial.php
By gregThomas - July 4, 2013
Hi Jerry,
It looks as if maybe a fatal error is being created while it's generating the drop down menu. Would it be possible to fill in a second level support request for me? You can find the form here:
https://www.interactivetools.com/support/email_support_form.php
Then I can take a closer look at what could be causing the issue.
Just to clarify, this has just suddenly started happening, you hadn't moved servers, upgraded the site, etc before hand?
Cheers!
Greg
PHP Programmer - interactivetools.com
By gkornbluth - July 4, 2013 - edited: July 4, 2013
Hi Greg,
Thanks for looking at this. I'm filling out the request now.
Yes I moved a number of sites from an account on one server to an account on another and probably haven't created an editor since.
All of the others sites are working perfectly.
Jerry Kornbluth
Take advantage of a free 3 month trial subscription, only for CMSB users, at: http://www.thecmsbcookbook.com/trial.php
By gregThomas - July 5, 2013
Hi Jerry,
I've found out what the issue was. When I had a look at the source of the add new section pop up there was an error saying that a schema file was corrupted. I had a look at the file and the opening <?php tag was missing the '<', I added it back in, and the editor pop up is working again. As it was literally the first character in the file that was missing, I would guess that the file got corrupted while being downloaded or uploaded via FTP.
I created and deleted a test section and everything seems to be working correctly.
Cheers!
Greg
PHP Programmer - interactivetools.com
By gkornbluth - July 5, 2013
Thank you Greg,
You're amazing...
Sorry I didn't think to look at the source code before I posted.
Jerry Kornbluth
Take advantage of a free 3 month trial subscription, only for CMSB users, at: http://www.thecmsbcookbook.com/trial.php