Got Got Background Task email error notice

3 posts by 2 authors in: Forums > CMS Builder: Plugins & Add-ons
Last Post: September 10, 2015   (RSS)

By esupport - September 7, 2015

Hi,

Got Background Task email error notice:

The following Background Task did not complete successfully:

Date/Time

:

2015-09-08 14:30:06

Activity

:

Newsletter Mailer

Summary

:

Returned errors

Completed

:

0

Function

:

nlb_mailer

Output

:

Adding messages to the queue for scheduled sent newsletter message #23

Sending queued 'Background Send' emails, (7 queued, sending max 500 per batch)

Sending message to xxxxxxxxxxx
No messages were sent, check mail server settings!
Email delivery failed for: xxxxxxxxxxx

Runtime

:

0.98 seconds

Please check the Background Tasks logs here and check for additional errors:
http://www.xxxxxxxxxxx.com/cmsAdmin/admin.php?menu=_cron_log

You can review the Background Tasks status & settings here:
http://www.xxxxxxxxxxx.com/cmsAdmin/admin.php?menu=admin&action=general#background-tasks

*Please note, incomplete background task alerts are only sent once an hour.

How to fix the error?

Thanks!

-Jax H.

By gregThomas - September 9, 2015

Hi JH,

This is probably happening because a particular record doesn't have a valid email address, so the script is timing out trying to send the message to that user. 

Please could you send in a second level support request so I can look at this issue in more detail? You can find the form here:

https://www.interactivetools.com/support/email_support_form.php

Cheers,

Greg

Greg Thomas







PHP Programmer - interactivetools.com